KNOXVILLE BOOK FESTIVAL – PRIVACY POLICY

Effective Date: January 9, 2025

Right Brain Productions, LLC (“Company,**” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you when you visit our website, knoxvillebookfestival.com (the “Website”), or otherwise interact with us, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, do not use our Website.

1. Scope and Applicability

This Privacy Policy applies to information we collect:

  • On our Website.
  • In email, text, and other electronic communications sent through or in connection with our Website.
  • Through applications or forms you complete in relation to the Knoxville Book Festival.

It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from our Website.

2. Information We Collect About You

  1. Personal Information
    We may collect personal information that can be used to identify you, such as your name, email address, telephone number, billing address, and any other information you may provide to us. This occurs when you:

    • Make purchases through our Website.
    • Submit forms or applications for participation in our festival.
    • Sign up for our newsletter
    • Complete contact forms, surveys, or contests.
  2. Application Forms
    • We may request first/last name, email address, business name, website/social media links, details about space or equipment needs, and related information.
    • Photo Uploads: We may retain uploaded images and use them for both internal review and external marketing (e.g., event announcements).
  3. Financial Information
    If you make a purchase or transaction through our Website, payment details are processed by third-party payment providers (Square). We do not store or have access to your full payment card details.
  4. Cookies and Tracking Technologies
    We use cookies and similar technologies to enhance user experience and facilitate shopping cart functionality. Our Website also integrates certain third-party pixels which may collect information about your browsing activities over time and across different websites. You may refuse or disable cookies by adjusting your browser settings.
  5. Non-Personal Information
    We may collect certain non-personally identifiable information automatically as you navigate the Website, such as IP addresses, browser type, and usage details. This data helps us improve our site performance and user experience.

3. How We Use Your Information

We use information that we collect about you or that you provide to us for the following purposes:

  • Order Processing: To process, fulfill, and manage purchases made on our Website.
  • Event Applications: To evaluate your applications for participation, send approval or denial notices, and coordinate all logistical or administrative matters related to the Knoxville Book Festival.
  • Communications: To provide updates regarding event dates, booth setup instructions, scheduling changes, or post-event surveys. While some may consider these updates promotional, their primary purpose is logistical and related to your participation.
  • Email Newsletters: If you opt in to our mailing list, we may send promotional or informational emails. You may unsubscribe at any time via the link provided in those emails.
  • Website Improvements: To monitor and analyze usage, trends, and performance of the Website.
  • Legal Compliance and Protection: To comply with applicable law, enforce our agreements, and protect the rights and safety of our Company, our users, or others.

We do not sell or rent your personal data to third parties.

4. Disclosure of Your Information

We may disclose aggregated information about our users without restriction. We may disclose personal information we collect or you provide in the following circumstances:

  1. Service Providers
    We share data with third parties who perform services on our behalf, including:

    • Payment Processors (Square)
    • Email Marketing Providers (Mailchimp)
    • Web Hosting and Security Providers (WordPress, A2 Hosting, etc.)
  2. Internal Access
    Only our authorized management staff have access to personal data for the purposes described in this policy.
  3. Legal Requirements
    We may disclose personal information if required to do so by law, regulation, or in response to a subpoena, court order, or other legal process. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
  4. Business Transfers
    In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other transfer of some or all of our assets, personal information held by us may be among the assets transferred.

5. Data Retention and Security

  1. Retention
    We retain personal data indefinitely unless you request its deletion, in order to streamline future interactions and maintain records for our operational and legal requirements.
  2. Security Measures
    We implement appropriate security measures designed to protect your personal information, including:

    • Secure Sockets Layer (SSL/TLS) encryption
    • Regular software updates and security monitoring
    • Administrative login access restricted to authorized personnel
    • Storage of data on secure servers and spreadsheets accessible only to management

However, the transmission of information via the internet is not completely secure, and we cannot guarantee the absolute security of your personal data.

6. Your Choices and Rights

  1. Access and Correction
    You may request access to or correction of your personal information by contacting us at the email address listed below.
  2. Opt-Out of Marketing Communications
    • Newsletters: To stop receiving newsletters, click the “unsubscribe” link in any of our emails.
    • Vendor / Exhibitor Updates: If you do not wish to receive logistical or event-related communications, please contact us; note that opting out of certain communications may limit our ability to provide event-related information.
  3. Request Deletion
    You may request that we delete your personal information, subject to certain legal exceptions. To do so, please email us at admin@mychocolatefest.com.
  4. CCPA (California Residents)
    If you are a California resident, you have specific rights regarding your personal data, including the right to request disclosure of our data collection, the right to request deletion of your personal information, and the right not to be discriminated against for exercising these rights. We do not sell personal information.
  5. GDPR (European Union)
    We primarily operate in the United States, but if you are in the EU/EEA, you may have additional rights regarding access, erasure, and portability of your data. To exercise these rights, please contact us at the email below.

7. Children’s Privacy

Our Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from anyone under 13. If you believe we might have any information from or about a child under 13, please contact us so that we may delete it.

8. Changes to Our Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. When we do, we will revise the “Effective Date” at the top of this page. You are responsible for periodically reviewing this Privacy Policy to stay informed of any changes. Your continued use of our Website after any changes are posted constitutes your acceptance of the revised Privacy Policy.

9. Contact Information

If you have any questions or comments about this Privacy Policy, how we handle your personal information, or wish to exercise your rights, please contact us at: